Terms and Conditions

General

1. Online Accessibility
The online version of these Terms & Conditions supersedes any previous versions provided in print or attached to estimates. Steele Electric LLC reserves the right to update these terms at any time. The most current version will always be available at: SteeleElectric.com/TermsandConditions/

2. Exclusions & Clarifications
Unless explicitly stated in writing, our services do not include:

  • Plan review
  • Sealing of fire penetrations, including fire caulking and putty pads
  • Excavation
  • Design services
  • Utility costs
  • COMcheck compliance (If required, an additional fee of $2,500 applies)
  • Sheetrock patching and painting
  • Concrete saw cutting, patching, and coring
  • Low voltage, fire, security, and door access systems

All work will be performed during normal business hours unless otherwise agreed upon in writing.

3. Pricing & Adjustments
Prices are valid for 30 days from the date of the estimate and are subject to change due to material cost fluctuations. Any price adjustments will be communicated and approved in writing before implementation.

4. Invoicing & Payment Terms

  • Progress billing occurs monthly or at rough-in stage.
  • Payment terms are Net 15 for consumer customers and Net 30 for commercial customers unless otherwise agreed upon in writing.
  • Past due invoices will incur a 1.5% service charge per month.
  • Steele Electric LLC will make every attempt to send reminders and reach the customer by phone or email. A ten-day demand letter will be sent by mail before the account is turned over to an external collections agency.

5. Change Orders
Any changes to the scope of work must be requested and approved in writing. Additional costs and time adjustments will be communicated before proceeding with changes.

6. Suspension & Termination
Steele Electric LLC reserves the right to suspend or terminate work for non-payment or any other reason. If a contract is terminated by the customer, the customer remains responsible for materials and labor costs incurred up to the date of termination.

7. Indemnification
Steele Electric LLC is not responsible for damages caused by other contractors, pre-existing site conditions, or unauthorized modifications to our work. Customers agree to indemnify and hold Steele Electric LLC harmless from claims arising from such circumstances.

8. Warranty
We warrant our workmanship and materials for one (1) year from the date of substantial completion. This warranty excludes:

  • Normal wear and tear
  • Customer failure to maintain the work properly
  • Unauthorized modifications
  • Damages due to misuse or external factors

Warranty claims must be submitted in writing within 10 days of discovering a defect and within the warranty period. Manufacturer warranties on equipment and materials will be passed on to the customer where applicable.

9. Insurance & Liability
Customers must carry their own insurance coverage for certain types of work as required by law or contract. Steele Electric LLC is licensed and insured under:

  • Oregon CCB# 186140
  • Washington EC# STEELEL7618H
  • Washington GC# STEELEL760P8

We work only with licensed and insured general contractors and subcontractors. All work will be performed by Steele Electric LLC unless explicitly noted otherwise.

10. Force Majeure
Steele Electric LLC is not liable for delays caused by unforeseen events beyond our control, including but not limited to natural disasters, supply chain disruptions, labor strikes, or regulatory changes. If such events occur, Steele Electric LLC will notify the customer and adjust project timelines accordingly.

11. Dispute Resolution
Any disputes arising from these Terms & Conditions shall be resolved through mediation or arbitration before litigation. The governing law shall be that of the State of Oregon, and the venue for disputes shall be Washington County, Oregon.

For any questions or clarifications, please contact our office at 503-268-1311.

Monitoring

1. Online Accessibility
The online version of these Terms & Conditions supersedes any previous versions. Steele Electric LLC reserves the right to update these terms at any time. The most current version will always be available at: SteeleElectric.com/TermsandConditions/

2. Service Agreement
The Subscriber has contracted with Steele Electric LLC (the “Installer”) for a protective system at the location indicated on the Monitoring Service Form (hereinafter called “Location”). Installer has subcontracted monitoring services to Advanced Protection Industries, Inc. dba National Monitoring Center (“Company”).

3. Scope of Services
The Company’s sole obligation under this agreement is to monitor signals received from the protective system and respond accordingly.

Company shall, without warranty, make reasonable efforts to:

  • Notify the police upon receipt of a burglar alarm signal.
  • Notify the police upon receipt of a hold-up alarm signal.
  • Notify the fire department upon receipt of a fire alarm signal.

Company may discontinue services if required by governmental or insurance authorities.

4. Subscriber Responsibilities
Subscriber agrees to provide the Installer with:

  • A written list of authorized individuals and contact information for emergency notifications.
  • A written schedule of daily and holiday opening/closing times, including janitorial schedules.
  • Updates to any changes in the above information.

5. Communication & Telephone Service

  • Subscriber or Installer is responsible for charges related to phone lines or utility services used for alarm signal transmission.
  • Alarm signals are transmitted via Subscriber’s regular telephone service. If telephone service is interrupted, alarm signals may not be received.
  • If connected through an RJ31X or equivalent jack, the alarm system will seize the phone line during activation, potentially preventing other calls (including 911) while transmitting signals.

6. Payment Terms & Nonpayment Consequences

  • Payment is due as specified in the agreement.
  • Invoices unpaid after 20 days may result in termination of monitoring services.
  • If payment is not received within 10 days of a mailed demand letter, monitoring services will be cancelled.
  • Upon termination, Company and Installer may remotely disconnect the system and/or enter the Location to deprogram communications devices.

7. Suspension & Termination
This agreement may be suspended or cancelled without notice if:

  • The Location is destroyed or damaged beyond practical serviceability.
  • Government action prevents service continuation.

8. Indemnification & Liability

  • Subscriber agrees to indemnify and hold harmless Installer, Company, and their respective employees, agents, and subcontractors against all claims by third parties.
  • Subscriber’s property insurance shall be the sole source of coverage for any losses, and Subscriber waives subrogation claims against Installer and Company.
  • Neither Installer nor Company is an insurer, and liability for losses due to system failure or monitoring issues is limited to $350.00 as liquidated damages.

9. False Alarms & Misuse

  • If excessive false alarms result from misuse, Installer or Company may consider this a material breach and terminate service with five (5) days’ written notice.
  • Subscriber is responsible for false alarm fines or penalties imposed by authorities.

10. Limitations of Liability
Installer and Company’s liability is limited due to:

  • Uncertainty regarding the value of protected property.
  • Variability in police/fire response times.
  • Inability to determine the impact of service failures on damages or injuries.

11. Ownership & Maintenance

  • Installer and Company do not own the monitoring equipment at Subscriber’s Location.
  • Maintenance, repairs, and insurance of the protective system are solely the Subscriber’s responsibility.

12. Recording & Monitoring Consent

  • Company may monitor or record video and audio related to alarm activity, as well as conversations for training, quality control, or service provision purposes.
  • Subscriber consents to all such monitoring and recording.

13. Legal Fees
If legal proceedings are necessary to collect unpaid fees or enforce these terms, the unsuccessful party shall pay the successful party’s reasonable attorney’s fees.

14. Dispute Resolution & Governing Law

  • Any disputes arising from these Terms & Conditions shall be resolved through mediation or arbitration before litigation.
  • The governing law shall be Oregon, and disputes shall be handled in Washington County, Oregon.

For questions or further information, please contact our office at 503-268-1311.

Waiver of Liability for Third-Party Products

Acknowledgment of Third‐Party Product Use
The Customer acknowledges that Steele Electric LLC (“Service Provider”) facilitates the purchase, installation, and configuration of products and services provided by third‐party manufacturers, including but not limited to Shooter Detection Systems LLC (“SDS”) and Alarm.com Incorporated (collectively, “Third‐Party Providers”). These products and services are not designed, manufactured, or controlled by Service Provider.

Limitation of Liability
To the fullest extent permitted by law, Service Provider shall not be liable for any damages, losses, or claims arising from or related to:

  1. The performance, failure, or malfunction of any product or service provided by Third‐Party Providers, including, but not limited to, SDS sensors, software, monitoring services, or any related equipment.
  2. Connectivity issues, including but not limited to broadband, cellular, or network disruptions, which may affect the functionality of Third‐Party Provider products or services.
  3. Errors, omissions, or failures in monitoring, detection, notification, or response capabilities provided by Third‐Party Providers.
  4. Any claims arising from improper installation, configuration, or maintenance by the Customer or third‐party contractors, unless explicitly performed by Service Provider.

Disclaimer of Warranties
The Customer acknowledges and agrees that Service Provider makes no warranties, express or implied, regarding the functionality, fitness for a particular purpose, or reliability of the products or services provided by Third‐Party Providers. All warranties, if any, are provided directly by the Third‐Party Providers and are subject to their terms and conditions.

Indemnification
The Customer agrees to indemnify, defend, and hold harmless Service Provider, its officers, employees, and agents from and against any claims, damages, or losses arising from:

  1. The Customer’s use, misuse, or failure to properly maintain the products or services provided by Third‐Party Providers.
  2. Any third‐party claims resulting from the installation, use, or operation of the products or services provided by Third Party Providers.

Customer’s Responsibility
The Customer acknowledges and agrees that it is their sole responsibility to:

  1. Ensure proper connectivity and monitoring of all Third‐Party Provider products and services.
  2. Perform regular testing and maintenance of the products, as recommended by the Third‐Party Providers.
  3. Review and adhere to the terms of any end‐user license agreements (EULA) or warranties provided by the Third Party Providers.

Severability
If any provision of this waiver is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Scroll to Top